Politique de livraison

To fulfill the dreams of children all over the world, we ship internationally straight from our Parisian childrenswear boutique L'Île aux Fées 66 rue Notre Dame des Champs, 75006 Paris.

Shipping

 

Shipping transit time & fee

Shipping in France is 15€ to 19€ and takes 3 to 6 days depending on the destination.

Shipping to Europe is 18€ for one product and 25€ for 3 and above. It takes on average 5 to 10 days.

Shipping to the rest of the world including to the USA takes on average 10 days. The shipping fee is 18€ for one product, 30€ for two to four. Shipping for five is 45€.

Above 6 items, shipping may increase depending on the items.

Some products such as the books or BimBom bunnies have specific shipping rates. These are detailed at the checkout or under the product description.

As soon the order is placed, the items are shipped within the day or at the latest on the next working day. 

We follow up the tracking closely until delivery of the items. 

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Express shipping

 

If you wish us to ship through an express carrier (DHL or Chronopost) at your cost, we are happy to do so. Please send us an email at info@charlottesydimby.com explaining your needs. We will then create a special payment link for you.

The expense is paid by the client and Charlotte sy Dimby will not reimburse the sum shall you wish to send back the products.

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Additional services - custom delivery

If your order is a present, we can add a message or special note and make a gift wrapping. Please feel free to send us a mail at info@charlottesydimby.com with your gift instructions.

If you wish to retrieve your parcel in our Parisian boutique or have it delivered straight to your hotel, this is perfectly possible too. Please send us a mail explaining your wish.

If you need an urgent delivery, please do not hesitate to reach out. Our team will do its very best to find a solution to satisfy your request!

 

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Order tracking

As soon as the package is on its way, you will receive a tracking link and number by email. Caring for each parcel as if it were our very own, we always keep a close eye on the status of each shipping until it is safe in your arms.

 

If you do not receive your tracking email, please check your spams. 

 

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Order delivery

Our parcels our shipped through the carrier Laposte/Collisimo. 

For international orders, certain countries may apply customs duty on imports. These are not taken in charge by our company but up to the customer to pay. 

 

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Anomaly

Upon receipt of the goods, please verify the correctness of products.

In case of any anomaly concerning the delivery such as: damaged packaging, missing products, damaged products, products not complying with the order, complaints may be addressed within a delay of 2 week after reception of the products. Notifications must be addressed to info@charlottesydimby.com

 Where defects have been confirmed, you may ask for:

a. A replacement of the Product(s) at the expense of L’île aux Fées

or

b.   A reimbursement of the order price (price of products and delivery charges), no later than within thirty days from the mailing date of notification confirmation of error by the customer service.